STORE POLICIES

TURNAROUND TIME AND SHIPPING:

CUSTOM ORDERS - Once you have approved the final proof and signed off via email, we will then confirm your ship to address, and give you an estimated time within a few days of when your order will ship.

We try to ship our orders out every 2-3 business days. Once we ship out your order, you'll then receive tracking information that you can then use to keep track of your products while they are in route to you. We use USPS and UPS to ship.

UNFORSEEN SHIPPING ISSUES

From the time your package leaves Gray House Design Co. headquarters until it is delivered to your address, all shipping liability lies with USPS. Missing packages claims must be filed by the customer.  After the package is marked as delivered by USPS, packages become the customer's responsibility. Gray House Design Co. cannot provide refunds for lost or stolen packages post-delivery.